Privacy Policy
Introduction
James Golsworthy Consulting (JGC) is committed to providing quality services to our Clients and this policy outlines our ongoing obligations to them in respect of how we manage their Personal Information.
JGC have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of Client’s Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Purpose
The purpose of this policy is to explain what Personal Information is and how we will collect, use, disclose, store, secure and dispose of our Client’s Personal Information.
Policy
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information JGC collect could include names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and email, via our website www.jgconsult.com.au, from our Client’s website (if applicable), from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect our Client’s Personal Information for the primary purpose of providing our services to them. We may also use this Personal Information for secondary purposes closely related to the primary purpose, in circumstances where our Clients would reasonably expect such use or disclosure. Clients may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When JGC collect Personal Information we will explain to our Client why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not expect to be requesting sensitive information from our Clients.
Third Parties
Where reasonable and practicable to do so, we will collect our Client’s Personal Information only from them. However, in some circumstances JGC may be provided with information by third parties. In such a case we will take reasonable steps to ensure that our Client is made aware of the information provided to us by the third party.
Disclosure of Personal Information
Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where our Client consent to the use or disclosure; and
- Where required or authorised by law
Security of Personal Information
Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in client files which will be kept by JGC for a minimum of seven years.
Client’s access to their Personal Information
Our Clients may access the Personal Information we hold about them and to update and/or correct it, subject to certain exceptions. If Clients wish to access their Personal Information, they may contact JGC by phone, email, via post or in person.
JGC will not charge any fee for such access request, but may charge an administrative fee for providing a copy of this Personal Information.
In order to protect our Client’s Personal Information JGC may require identification before releasing the requested information.
Maintaining the Quality of our Client’s Personal Information
It is important to JGC our Client’s Personal Information is up to date. We will take reasonable steps to ensure Personal Information is accurate, complete and up-to-date. If a Client finds the information JGC have is inaccurate, we request they advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
Questions about our Privacy of Client’s Personal Information Policy can be directed to our office via:
Email: admin@jgconsult.com.au
Phone: 03 50228411
Post: PO Box 1650, Mildura Vic 3502
In Person: 140 Pine Avenue, Mildura Vic 3500
Responsibilities
It shall be the responsibility of the Director to implement this policy and monitor its effects.